Systems and Information Technology Competencies

 

A certified library employee is able to:

 

1. Software Applications

1.      Demonstrate an understanding of the uses of word processing programs in the library environment.

2.      Demonstrate the ability to use a spreadsheet program for a library application

3.      Understand the uses of spreadsheet applications to predict future trends.

4.      Demonstrate an understanding of the uses of database programs in the library environment.

5.      Develop software evaluation criteria for selection of applications software for staff use.

2. Operating System Support

1.      Demonstrate the ability to manipulate at least two versions of an operating system (example: Windows 3.11 and Windows 95 or 98)

2.      Demonstrate an understanding of network software (example: Widows NT).

3. Hardware Support

1.      Demonstrate the ability to install application and system software

2.      Demonstrate the ability to install and configure a variety of computer components to work together properly.

3.      Define criteria for upgrading or purchasing a new computer.

4. Troubleshooting

1.      Develop procedures for determining if there is a hardware or software problem.

2.      Understand the meaning of common error messages.

5. Web Page Management

1.      Understand the basic criteria for designing web pages.

2.      Demonstrate the ability to use Hypertext Markup Language (HTML) and the current web language.

3.      Develop evaluative criteria for selecting web site management software.

6. Internet

1.      Use evaluation criteria for determining reliable information available on the Internet.

2.      Demonstrate the ability to provide training for staff and the customers on using the Internet.

3.      Understand how the Internet service for the library is provided (i.e., Where is the host server? How is the Internet paid for?).

7. Telecommunications

1.      Understand basic terminology of telecommunications, such as, frame relay, IDSN, 56K. T1, T3, dial access, LAN, WAN.

2.      Demonstrate the ability to prepare a library site for online automation (i.e., using category 5 cable and RJ-45 jacks, and telecommunications router equipment).

3.      Demonstrate the ability to prepare a library site for Interactive Television (ITV).

8. Philosophy and Management

1.      Write or revise a library technology plan.

2.      Develop or review and maintain procedures manuals for automation fnctions.

3.      Understand the budget process for automation.

4.      Demonstrate the ability to communicate using non-technical terminology.

5.      Understand the ergonomics of computer screen placement, kayboard and mouse placement, and chair adjustments.

6.      Develop a plan for ergonomics.

7.      Understand cataloging principles of MARC, AACR2, and LCSH, and authority control.

8.      Identify security measures available for automated systems.

9.      Identify security measures available for library building security.

9. Integrated Online System

1.      Demonstrate the ability to install back-up take or the current technology for backing up the database overnight.

2.      Demonstrate the ability to remove the logging tape which has recorded all transactions to disk for possible restoration of transactions in case of disk failure.

3.      Understand preparing the system printer to produce reports or notices overnight.

4.      Understand the procedure for maintaining a log of system failures and problems.

5.      Demonstrate the ability to communicate with the vendor on failure, problems, and services.

6.      Understand UNIX or a similar operation system.

10. Training

1.      Understand basic principles necessary to design a training event using interactive technologies (i.e., ITV, satellite, CUCMe, video conferencing).

2.      Provide training for staff or customers on using a specific software application.

3.      Provide training for library staff on site preparation for automation or ITV.