Who knows the answer?

When beginning work on a reference question, it is often more efficient and productive to ask yourself who knows the answer rather than what book contains the answer.

Your job, remember, is to meet the patron's information need in whatever way works best. Putting a patron in touch with a knowledgeable individual who can help is often a far better way to really meet those needs.

You may know your community and patrons well, and you may have already cultivated many local individuals who could be considered experts in many fields. The local Spanish teacher might be a good source for someone translating a letter. Or perhaps the agricultural extension agent could help the 4th grader with her report on beetles.

Don't be afraid to cultivate your local experts and call on them for help.

How can you locate local experts?

1. You can use your own knowledge and contacts to identify people who can help.
2. Your local telephone directory can help you identify people working in various fields. Have a question on jewelry? Try a jewelry store!
3. Ask others for referrals. Even if people you know can't help, they may know of someone who can.
4. Be alert to your patrons. You will come to know their strengths and areas of expertise.
5. Read your local newspaper!

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This page was updated October 26,2003.