Telephone reference

Many of our patrons find it much more convenient, even imperative, to contact us by telephone rather than in person. Homebound patrons can reach us by telephone if no other way. Since we try to be as accessible as possible to all patrons the telephone is a fine way to make it easier for people to reach us. However, telephone reference requires special skills.

Tips on communicating by telephone

Telephone reference presents special problems:

Answering the telephone

Go to Email and Chat reference.

Back to Answering questions.

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This page was updated November 24, 2003.