Reference Question Worksheet
A blank version of this form is on the next page for you to photocopy and use with patrons.
- LIBRARY: (Don't forget to let the reference center know who is sending the question)
- PATRON NAME:
- TELEPHONE DAY:
- TELEPHONE NIGHT:
- DEADLINE: (Date after which no longer needed. If there is a deadline, give reason.)
- Be specific.
- ALL our questions are answered "as soon as possible" so any question with that as the deadline may be treated as if no deadline were given.
- BASIC QUESTION: (Use as much room as needed. Use back and extra pages if needed.)
- Please be wordy.
- You can't imagine how hard it is to answer a "one line" question.
- It is generally NOT a good idea to have the patron fill in the form.
- Remember that you should have learned the answers to these questions by using good reference interview techniques such as open questioning.
- REASON: (Purpose to which information will be put helps us determine type of material to send.)
- PATRON LEVEL: (Who is the patron, e.g., adult, professional? Level of material that can be used.)
- Please don't just underline "adult."
- Tell a little about the person and their level of expertise IN THIS SUBJECT.
- PATRON SOURCE: (Where did the patron hear of this? Please be as specific as possible.) What prompted the question?
- SOURCES CHECKED: (What have the librarian and patron already looked at? Includes books and indexes checked with dates and subject headings.)
- If you've checked 50 books on a subject you don't have to list them all, but give a general idea, and note the major ones.
- This is here so the staff who work on your question do not waste time repeating work you've already done.
- If you don't list READERS' GUIDE, for example, the staff may have to go through it again.
- DATE REFERRED:
- COMPLETED DATE:
Go to A Blank Version of the Reference Question Worksheet.
Back to Completing Referral Forms.
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This page was updated on December 2, 2003.