Just as all patrons receive equal treatment, so do all questions.
We do not make judgments that some questions are more deserving of our time than others. All questions are important to the person who is asking them, and deserve our fair share of attention.
It may seem at first glance, for example, that a request for the words of a song is less important than the address of a business requested by the local factory. The request for the words to a song may, in fact, be critical to a patron who is planning a public performance for a charity benefit. We can't be the ones to judge the seriousness of a request. Only the patron who asks can do that. Every patron has an equal right to the services of the library for any information request.
Go to Respecting the privacy of patrons.
Back to MORE Manual Home Page.