Minnesota Opportunities for Reference Excellence


Welcome to the third edition of the MORE Manual. This edition of the MORE Manual differs from the previous editions in several ways. This expanded edition includes significant additional information on Internet searching and sources, as well as Readers’ Advisory Services.

The MORE Manual has two major sections. The first deals with reference service and includes information on the reference interview, patron skills, resource skills, searching techniques, and legal and ethical information critical to reference service. The second deals with reference sources, including electronic reference sources, and includes practice sheets and answer keys. These two sections encompass almost every major aspect of practical reference work. Working with this manual and practicing the techniques and skills of effective reference service will make you a better reference librarian. It will improve your reference skills and increase your knowledge of available library resources and services.

The term “library” has been used throughout this manual to describe all types of libraries including public, school, academic, and special (corporate, medical, etc.) libraries. Using the MORE Manual will improve skills of all staff in libraries, media centers, information centers, or any other information service agency. Mastering the basic techniques and behaviors outlined in the MORE program will improve all aspects of public service.

The term “librarian” has been used throughout this manual to describe anyone who works to serve people with information needs. You may have a library degree or not, work in a traditional library or in another information service agency, have many years of experience or be reading this on your first day at a new job. In any of these cases, if your job is to serve people with information needs, at least some portion of this manual will serve you well in your work.

The term “patrons” has been used throughout this manual to describe people who use any type of library. You may call these people “clients,” “customers,” “users,” or something else in your libraries. There is no one correct way to refer to the people using your services, but your library may have a preferred term.

The goal of MORE continues to be improving the overall quality of reference service in Minnesota. If you have ideas, comments, or suggestions for improving the quality of any part of MORE, please contact Rebecca Patton, Chair of the MORE Steering Committee, rpatton@arrowhead.lib.mn.us, or Mark Ranum, Editor of the 2nd and 3rd editions of the MORE Manual, Mark_Ranum@hotmail.com.

The 2003 MORE Committee

Rebecca Patton, Chair, represents Arrowhead Library System
Mary Calvo represents St. Paul Public Library
Susan Hoffman represented MINITEX, represents Hennepin County Library
Suzanne Hunt represents Carver County Library
Rhonda Lorenz represents Rochester Public Library
Mark Ranum represents Hennepin County Library

Go to Instructions.

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This page was updated on October 6, 2003.