As you know, there are times when a request could be treated as either a subject or an author-title request. When in doubt, you can check with your headquarters library or system reference center. As a general rule, use the subject request form whenever you are unsure -- this form was designed to give you room to explain unusual circumstances.
Here is a list of types of questions that can be more easily handled as a subject request:
Use INTERLIBRARY LOAN when a patron needs a particular title or article.
Send a REFERENCE QUESTION when the patron has a need for information but the information does not have to come from any particular source.
For example, if your patron needs to know how to make sauerkraut, send that as a reference question rather than borrowing books on pickling. Why? If the particular title you requested on ILL is not available, you will get a negative reply even though the information might have been available in another book on the shelf.
If your patron wants to read a particular mystery by Agatha Christie, you can interlibrary loan that specific title and know that you will fill the need.
Go to Verifying interlibrary loan requests.
Back to State level reference services.
Back to Table of Contents.
Back to MORE Home Page.