Working with persons with disabilities

People with disabilities may have some difficulties using library services. If a patron has a caregiver, try to work directly with the person with disabilities rather than with their caregiver. Address the disabled person directly, not the person's companion.

For patrons who are hard of hearing:

• Be sure the person can see your face as you speak. Don't put your hand in front of your mouth while you talk, or talk as you walk away from the patron.
  
  
• Speak slowly and clearly but don't exaggerate your lip movements (that may distort words).
  
  
• Be sure you have the person's attention before speaking.
  
  
• Try to maintain eye contact. This helps keep the feeling of direct communication.
  
  
• If a person does not understand your words, try a different phrase. Some words are at a pitch that can't be heard, no matter how loud you say them.
  
  
• Don't be embarrassed about asking the patron to write down a question, or writing down information yourself.

For the blind person or patron who has difficulty seeing well:

• There's no need to feel self-conscious about using phrases like, "I see what you mean" or "Let's take a look."
  
  
• A blind person will take your arm if they need you to physically guide them.
  
  
• Have good magnifying glasses available.
  
  
• Be sure you have good lighting and large, clear signs.

Other suggestions:

• Try to keep your aisles clear of obstacles.
  
  
• Try to have some chairs that are at different levels. People can choose the most comfortable for their own needs.

Go to Adaptive Technology.

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This page was updated on October 16, 2003.