MORE: Minnesota Opportunities for Reference Excellence

Introduction

• Welcome!
• Instructions
• Minnesota Voluntary Certification Program
  
  References Services
  
• What is reference? Why is it important?
• Types of reference work
• What is a reference transaction?
• The role of the public service staff
• The reference process
• The information needs in our community
• Roles for libraries
• Overcoming barriers
• Working with persons with disabilities
• Adaptive Technology
• Useful websites on accessibility and adaptive technology
• Working with older adults
• Working with children
• Connecting kids to the library
• Working with patrons from other cultures
• Methods for communicating with patrons from other cultures
• Helpful phrases in many languages
• Helpful phrases in Chinese
• Helpful phrases in Filipino
• Helpful phrases in Japanese
• Helpful phrases in Korean
• Helpful phrases in Spanish
• The reference interview
• Why don't patrons ask for exactly what they need
• Model reference behaviors
• Welcoming behaviors and approachability
• Paraphasing
• Open questions
• Clarifying
• Verifying
• The follow-up Question
• The Six pieces of evidence
• Ending the reference interview
• Reference Interview Practice Questions
• Some general rules of reference work
  
  Readers' Advisory Service
  
• Readers' Advisory basics
• Readers' Advisory interview
• Booktalking tips
  
  Reference Policies
• Tricky situations at the desk
  
  Searching
  
• Successful Searching
• Subject headings
• The Dewey Decimal system
• Library of Congress system
• Cataloging and Classification
• Using Catalogs
• Indexes
• Using an index effectively
• Minnesota Opportunities for Technical Services Excellence (MOTSE)
  
  Internet and Electronic Services
  
• Searching in the electronic reference environment
• Types of electronic information
• Patrons and the Internet
• Internet and Reference Services
  
  Referral
  
• Referring Questions
  
• Regional reference nodes in Minnesota
  
• Interlibrary Loan vs Reference Questions
  
• MnLINK
  
  Reference Question Worksheets
  
• Reference Question Worksheet
• Medical Question Worksheet
• Legal Question Worksheet
• Vehicle Repair Question Worksheet
• How-to-do-it Question Worksheet
• Poetry Question Worksheet
• Quotation Question Worksheet
• Song Question Worksheet
• Art Question Worksheet
• Antiques and Collectibles Question Worksheet
• Groups and Associations Question Worksheet
• Personal Names Question Worksheet
• Biographical Question Worksheet
• Bibliograhpic Verification Worksheet
• Periodical Article Request Worksheet
• Pay-per-search Electronic Search Worksheet
  
  Searching Behaviors and Giving Information
  
• Look it up
• Answering questions
• Telephone reference
• Email and Chat Reference
• Keep an open mind about the real question
• Patron evaluation form
  
  Legal and Ethical Issues
  
• Ethics of Library Service
• Library Bill of Rights
• Free access to libraries for minors
• Code of Ethics
• Respecting the privacy of patrons
• Minnesota law on confidentiality of library records
• Freedom to Read: A statement from the American Library Associatio
  
  Reference Sources and Practice Questions
  
• Tier 1: Essential print resources
• Electronic and web resources for Tier 1 and Tier 2 Lists
• Evaluating and using new reference books
• Know your reference books
• Examining new reference sources
• Catalogs
• Almanacs
• Dictionaries
• Encyclopedias
• Telephone Directories
• Atlases
• Consumer Reports Buying Guide
• Occupational Outlook Handbook
• United States Government Manual
• Minnesota Legislative Manual
• Minnesota Guidebook to State Agency Services
• Minnesota Guidebook to State Agency Services
• Statistics
• U.S. Statistical Abstract
• A Guide to Starting a Business in Minnesota
• Medical Information
• Medical Information Caution Statement
• Medical Reference Books
• Automobile Repair Manuals
• Tier 2: Recommended print resources
• Books in Print
• Biographical Dictionaries
• Who's Who in America
• Congressional Directory
• Statesman's Yearbook
• Consumer price index
• Company information
• Stock information
• Guide to Minnesota Grantmakers
• Agriculture
• Quotations
• Poetry Questions
• Beyond the Dictionary
• Secretarial Handbooks
• National Five-Digit Zip Code and Post Office Directory
• Science
• Hints on Working with Questions about Technology
• Standards
• Patents
• Legal Questions
• Legal Information Caution Statement
• Minnesota Statutes
• Minnesota Session Laws
• Minnesota Rules
• State Register
• Reference Books in History
• Native American Information
• Genealogy
• The United States Census
• Soundex
• Personal Names
• Religion
• Literature
• Songs
• Art
• Antiques and Collectibles
• EBay
• How to do it
• Special Kinds of Questions: Associations, Groups, and Foundations
• Ready Reference Tools
• City (or Reverse or Crisscross) Directories
  
  Electronic Reference Resources
  
• Essential web resources
• Search engines
• Ready Reference websites
• Politics and Government websites
• Evaluating Web Sites
  
  Electronic Databases
  
• FirstSearch Union List of Periodicals
• NetLibrary
• PoemFinder
• FACTS.com
• ConsumerIndex
• Business and Company Resource Center
• Biography and Genealogy Master Index
• Associations Unlimited
• General Reference Center Gold
• Books in Print
• Gale Database of Publications and Broadcast Media
• The Grove Dictionary of Art
• Grovemusic.com
• Health Reference Center Academic
• Informe!
• ReferenceUSA
• STAT-USA
• NoveList
• WorldCat
  
  Answer Keys

  To access the answer keys, you must obtain a password from Rebecca Patton at the Arrowhead Library System (218)741-3840.
  
  

• Glossary
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This page was last updated on August 1, 2005.